Privacy Policy

DECLÉOR UK LIMITED of 18-24 Westbourne Grove, London W2 5RH is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. This privacy policy should be read in conjunction with our Terms & Conditions and your visit and use of the DECLÉOR UK Online Salon website is subject to both.

1. The information we collect and how we use it

When you make a purchase on our website, we need to know your name, postal and billing address, e-mail address, telephone number, credit card number including expiry date and security code. In addition, if you decide to complete a user online profile and/or take part in an online survey, you may be asked to provide certain information including your gender, skin type, age, product and/or skincare concerns, and the brands and products you use. You may be transferred to a third party website to submit these details.

We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and the delivery of the products in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

If you opt-in when you register with the DECLÉOR UK Online Salon website, we and our group companies may also wish to send you newsletters, surveys or other communications containing products or event information, skincare tips or special offers.

We will not share your information with third parties or supply you with information from third parties for similar products and services unless you opt in when given the option to do so.

If you prefer not to receive any of these communications then do not opt in when given the option to do so. If you have opted-in and now prefer not to receive these communications you can unsubscribe by contacting us or by clicking ‘unsubscribe’ at the bottom of any email you have opted-in to receive or by changing your preferences in the Your Account section of the DECLÉOR UK Online Salon website.

2. Group Companies

This information may be shared with our group companies that distribute and market similar products. These companies may use your information in accordance with this privacy policy. For the purpose of this privacy policy the group shall mean the DECLÉOR companies and their parent group Shiseido.

3. Our use of cookies and other information gathering technologies

We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to the DECLÉOR UK Online Salon website. Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your choices in such website.